I recently called a government office and got put on "hold." After being on "hold" for 36 minutes and 21 seconds, waiting for the "first available agent" at a government office to assist me, I decided to do something.
I decided that while I was waiting for the "next available agent" I would write about it … share my experience and tell you my story. After you read it, you may reflect upon your own similar experiences, and hopefully we can share not only a few laughs, but a determination to do whatever each of us can to effect change … as soon as possible.
"At moments like this, when my frustration level is high, I know it's much healthier to laugh at myself and share than it is to" vent my spleen "at the" next available agent "when, and if, they ever answer this call !
In case you … Read More