You know the drill.
You call the cable company because you need an installation or service call. The Customer Service Representative tell you it will be a week before they can get to you, and that you have to be home all day to wait for the technician.
But as fate or bad luck would have it, the tech never shows up, and you have blown a day off of work without pay for no good reason…and you still need that service call.
You are mad. You are REALLY mad.
You call back in and a different Customer Service Representative apologies profusely, then offers to knock off $20 from your bill. Then the CSR reschedules the appointment for a few days later, and you get to plan to stay home yet another full day hoping against hope that the tech will show up this time.
There must be a better … Read More